Book The Murley Room

THE MURLEY ROOM Room-Hire Terms and Conditions Effective date: 13 September 2026 | Version 1.1 The Murley Room is a trading name operated by Zak Wood as a sole trader. Every booking contract for use of The Murley Room is between the Hirer and Zak Wood, trading as The Murley Room. Booking contact: enquiries@themurleyroom.co.uk | 01539 329 015 Venue: Kendal House, Murley Moss Business Park, Kendal, LA9 7RL Please read these Terms before booking. By placing a booking, paying an invoice, accepting a quotation, or using the Room, the Hirer agrees to these Terms. The person making the booking confirms that they are at least 18 and have authority to bind the Hirer and every attendee for whom they are responsible. 1. Definitions In these Terms: “we”, “us” and “our” mean Zak Wood, trading as The Murley Room; “Hirer” and “you” mean the person, business or organisation named in the booking; “Room” means The Murley Room and any facilities included in the booking; “Premises” means the building and associated areas made available to the Hirer; “Booking” means the accepted reservation described in the booking confirmation; and “Attendee” means any guest, delegate, supplier, contractor or other person attending in connection with the Booking. If there is a conflict between these Terms and the booking confirmation, the booking confirmation takes priority only for the specific commercial detail concerned, such as the date, time, price or agreed layout. 2. Bookings and formation of the contract An enquiry, availability indication or provisional hold is not a confirmed Booking. A Booking becomes binding when we send written confirmation and any required payment has been received by its due date. Bookings are subject to availability, the stated capacity, the intended use being acceptable to us, and any information we reasonably request. We may refuse an enquiry before a Booking is confirmed. • The Hirer must check the date, access time, finish time, price, layout, attendee number and included facilities in the confirmation. • Any change must be agreed by us in writing. Additional time, services, furniture changes or equipment may incur an additional charge. • The Room may not be sublet, resold or transferred to another organiser without our prior written agreement. 3. Prices, payment and security deposits The price is the amount shown in the booking confirmation or invoice. Unless stated otherwise, payment is required in full to confirm the Booking. We are not required to provide access while any amount is overdue. Prices include only the facilities and time expressly stated. The Hirer is responsible for bank charges, agreed extras, overtime, specialist cleaning, repair or replacement costs, and other sums properly due under these Terms. We may require a refundable security deposit for higher-risk events, larger groups, external catering, alcohol, or bookings involving equipment or unusual activities. We will state the amount and conditions before confirmation. Any undisputed balance will normally be returned within 10 working days after the Booking. 4. Cancellations and changes by the Hirer A cancellation may be submitted through the Hirer’s online booking account or sent to the booking email address and is effective when recorded by the online system or received by us. A request to change a Booking may be submitted through the online booking account up to 48 hours before the start time, or sent to the booking email address. Online change requests remain subject to availability, our written approval and any price difference. Within 48 hours of the start time, changes cannot be made online and the Hirer must contact us. Unless a different cancellation policy is stated in the booking confirmation: • More than 7 clear days before the start time: refund of amounts paid, less any non-refundable third-party cost that was clearly disclosed and specifically incurred for the Booking. • Between 48 hours and 7 clear days before the start time: 50% of the room-hire charge remains payable. • Less than 48 hours before the start time, or non-attendance: 100% of the room-hire charge remains payable. • We may, at our discretion, allow one transfer to another available date. A transfer is not confirmed until agreed in writing and may be subject to a price difference. Nothing in this section limits any statutory right that cannot lawfully be excluded. 5. Cancellation or disruption by us We may cancel, suspend or end a Booking where the Room is unsafe or unavailable, payment is overdue, the intended use is unlawful or materially different from that disclosed, these Terms are seriously breached, or continuing the Booking would pose a material risk to people, property, security or our business. If we cancel because of a matter within our reasonable control and the Hirer is not at fault, we will offer a reasonable alternative date or refund the room-hire charge paid for the affected Booking, except where the law requires more. We are not responsible for delay or failure caused by events outside our reasonable control, including severe weather, utility or internet failure, fire, flood, epidemic, government action, transport disruption or emergency works. We will take reasonable steps to minimise disruption and, where fair, offer a transfer, credit or refund for services not supplied. 6. Access, times and security Access is limited to the times in the booking confirmation, including setup and clearing away. The Hirer must not enter early or remain after the finish time without permission. Overtime may be charged at the then-current rate. Door PINs, QR codes, keys and other credentials are issued for the Booking only. They must be kept secure, used only by authorised attendees, and not published or forwarded beyond those who need them. The Hirer must follow check-in, locking-up, alarm, emergency and departure instructions. 7. Capacity, supervision and conduct The number of people on the Premises must not exceed the capacity stated in the booking confirmation or any fire-safety limit displayed at the Premises. The Hirer is responsible for attendee behaviour and must nominate a responsible adult who remains present throughout the Booking. Children and vulnerable people must be appropriately supervised by the Hirer. We do not provide care, childcare, safeguarding supervision or event security unless expressly agreed in writing. We may require a person to leave, or end the Booking, where conduct is threatening, abusive, discriminatory, unsafe, excessively noisy, destructive or seriously disruptive. 8. Permitted and prohibited use The Room may be used only for the purpose stated in the Booking. Prior written permission is required for public ticketed events, retail sales, amplified music, external catering, alcohol, filming for commercial distribution, exercise involving unusual risk, animals other than assistance dogs, or any activity needing a licence or special insurance. Smoking and vaping are prohibited inside. No illegal drugs, weapons, naked flames, candles, smoke machines, hazardous substances or activities likely to trigger alarms are permitted. Nothing may be fixed to walls, doors, ceilings or furniture without permission. Confetti, glitter and similar difficult-to-clean materials are prohibited unless expressly agreed. 9. Food, drink and alcohol Complimentary tea and coffee, where provided, are self-service and subject to availability. The Hirer must use kitchen facilities safely and leave food-preparation areas tidy. Unless we expressly agree to provide catering, the Hirer is responsible for catering arrangements, food hygiene, allergen information and dietary requirements. Alcohol may not be sold. It may be brought onto or consumed at the Premises only with our prior written permission and in compliance with licensing law. 10. Furniture, equipment and room layout The Hirer must use furniture and equipment with reasonable care and follow any operating instructions. Furniture must not obstruct exits, fire equipment, access routes or ventilation. The Hirer must test presentation equipment, adapters and online services in reasonable time. Unless specifically included, we do not guarantee compatibility with the Hirer’s devices. 11. Wi-Fi and technology Guest Wi-Fi is provided as a convenience and is subject to availability, maintenance, coverage and upstream service. We do not guarantee uninterrupted service, a particular speed or suitability for a critical activity. Users must not attempt unauthorised access, introduce malware, interfere with networks or security systems, infringe intellectual-property rights, send unlawful or abusive material, or carry out excessive activity that degrades service for others. 12. Cleanliness, damage and reinstatement The Room must be left reasonably clean, tidy and in the condition in which it was provided. Waste must be placed in designated bins, furniture returned as instructed, windows closed, appliances switched off where directed, and all personal items removed. The Hirer must report any damage, fault, spill, accident or security incident promptly. We may charge the reasonable evidenced cost of additional cleaning, repair, replacement, locksmith attendance, alarm call-out or loss arising from a breach. 13. Health, safety, fire and accessibility The Hirer must comply with safety notices, emergency instructions and reasonable directions. Fire exits, extinguishers, alarms and access routes must remain unobstructed. Accidents and near misses must be reported promptly. In an emergency, call 999 first where appropriate. The Hirer must tell us before booking about material accessibility needs or planned activities that may require adjustments. 14. Insurance, licences and permissions A business, charity, club, trainer, event organiser or other non-private Hirer must maintain insurance appropriate to its activities, including public liability insurance where reasonably required. The Hirer is responsible for licences, consents, permissions and risk assessments required for its activity, including music, entertainment, raffles, sale of goods, regulated training, photography or the serving of alcohol. 15. Liability Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights that cannot be excluded, or any other liability that cannot lawfully be limited. Subject to that, we are responsible for loss or damage that is a reasonably foreseeable result of our breach of contract or failure to use reasonable care and skill. Where the Hirer books wholly or mainly for business purposes, we are not liable for loss of profit, revenue, business, opportunity, anticipated saving, goodwill, data or business interruption. A consumer’s statutory rights are not affected. 16. CCTV, privacy and photographs CCTV may operate in external, entrance, access and shared areas for safety, security, crime prevention and protection of people and property. CCTV is not used in toilets. We process booking and contact information to administer the Booking, take payment, provide access, communicate about the hire, protect the Premises and meet legal obligations. Further details are in The Murley Room privacy policy. 17. Complaints and disputes Please raise a concern as soon as possible. Formal complaints should be sent to enquiries@themurleyroom.co.uk and include the booking reference, relevant dates and the outcome sought. We aim to acknowledge a complaint within 5 working days and provide a substantive response within 15 working days. These Terms and the Booking are governed by the law of England and Wales. 18. Contact and legal information Trading name: The Murley Room Proprietor: Zak Wood Legal status: Sole trader Business and venue address: Kendal House, Murley Moss Business Park, Kendal, LA9 7RL Booking contact: enquiries@themurleyroom.co.uk | 01539 329 015 Website designed and managed by Lakes IT Services Ltd. Lakes IT Services Ltd does not provide the room-hire service and is not a party to any Booking.